Refund policy
Return & Refund Policy
At Crown Karts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return guidelines below.
Returns
We accept returns within 30 days of delivery.
- Items must be unused, in original condition, and in original packaging.
- Proof of purchase (order confirmation / invoice) is required.
- Certain items (such as clearance products, customized items, or hygiene-related products) may not be eligible for return.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed to your original payment method.
- Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
Shipping Costs
- If the return is due to our error (wrong, defective, or damaged item), we will cover the return shipping cost.
- For other returns, the customer may be responsible for return shipping charges.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos for quick assistance.
Contact Us
📧 crownkarts@gmail.com
We are always here to help and ensure a smooth shopping experience.